FAQs
Frequently Asked Questions
What is the return policy for items purchased online?
Return policies vary among online fashion stores, but most offer a window of time within which you can return or exchange items. This typically ranges from 14 to 30 days from the date of purchase. It's important to review the store's return policy before making a purchase, paying attention to any conditions or exceptions such as final sale items or non-returnable items like intimate apparel.
At Anders, we want to ensure your complete satisfaction with every purchase. That's why we invite you to check our policies page for detailed information on our return and exchange policies. We believe in transparent and customer-friendly policies to make your shopping experience as seamless as possible.
How long does shipping take for online orders?
Shipping times depend on various factors, including your location, the shipping method selected, and the processing time of our store. At Anders, we offer multiple shipping options to meet your needs. Standard shipping typically takes anywhere from 3 to 7 business days within the same country, while expedited shipping may be available for quicker delivery, usually within 1 to 3 business days.
Are online payments secure?
Reputable online fashion stores utilize secure payment methods to protect customer information. Look for websites that use encryption technology, such as SSL (Secure Sockets Layer), to ensure that your personal and financial details are safeguarded during the checkout process. Additionally, trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions.
At Anders, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
How can I determine the right size when shopping online?
Most online fashion stores provide detailed size charts for each garment, including measurements for bust, waist, hips, and length. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. Additionally, many stores offer size recommendations based on customer reviews, which can be helpful in making your decision.
How do I care for my Anders clothing?
To ensure the longevity of your Anders apparel, we recommend following the care instructions provided on each garment's label. In general, machine wash cold with like colors, tumble dry low, and avoid bleach to keep your pieces looking their best.
